Some of the most Frequent Questions about Herend, our Service and Shipping
During the Years we helped hundreds of customers to get their Dream Herend porcelain sets. When a new customer arrives or write us, always the same themes are the questions. Therefore we decided to help our Customers with this Frequently Asked Questions – FAQ page. You can see the answers by clicking on the questions.
You have two options:
If you logs into the online shop, at the end of the process, you will be offered to pay via Direct Bank Transfer, or using PayPal. Do not forget, that Paypal accepts additional options like “Master Card, VISA, AmEx, and Discover” bank cards as well.
If you ordered a more complex set, and we have a series of e-mails, when you made your decision, we send you a PayPal invoice, which you can pay also with your PayPal account, or with your “Master Card, VISA, AmEx, or Discover” bank card. We also accept Direct Bank Tranfer.
Do not forget, that TAX and Shipping fee are calculated during the checkout, based on your home country.
The pirces shown in our webshop are Net Euro prices.
In Austria, the TAX rate is 20%.
If you are an EU Citizen, the webshop will charge you 20% TAX during Checkout.
Absolutely YES! We pay extra attention to use special secure wrapping materials.
- We use the two box-system.
- All the boxes are three layered shock reducing heat-isolation boxes.
- Using the right fill in materials
- The bigger porcelain pieces are fixed with a form keeping foam. Just like water uses the form of the cup, this foam keeps the form of the box and the porcelain.
- The packing is only done by the professional colleagues of Herend manufactory.
And as an extra security, all the Herend porcelain packages of Herend Austria are insured by the Lloyd’s London All-Risk-Insurance through the Barhta and Partner Global Fine Art Risk Management. This means practically, that we resend your porcelain in case of damage for free.
For more information on Transport, Security, Packing visit our “Shiping” page.
During every order, we fill out an Order form, this is key to be sure that our customers get the porcelains they ordered.
Of course we help you to compose your Herend Set if you want. We have detailed photos of many Herend Decors, to get the feeling how these items do look like one next to another.
If you decided wich decor you like,(for example: the VICTORIA decor – Dinner set) you can ask us to send you detailed image of all the components of the set you want! So there will be no surprise when the package arrives.
If there are different types of the same item (Same decor but painted with different figures) we send all the alternatives.
Of course if you want a prompt response to any Herend related, you can always call us at +43 699 17 18 25 14 or send us a mail via [email protected]
At the beginning of the shipping we send all the important data of the package, like waybill, estimated time of arrival, etc.
- We always watch over the route of the packages, and ask for feedback about it’s arrival.
- As soon as a new shipment status update is available, we inform our customers via e-mail or SMS.
They use VICTORIA, EVICT1 and EVICT2 forms. For more info, Check out the Services page, and select the “Royal Family Design” box on the top. You will see all the Herend Products used by the Royal family.
All the Herend Porcelains you bought in our shop can be cleaned in dishwasher. it is advised to use a low temperature program, or ECO porgram.
As we are an official Herend Shop, you can buy all the Herend Product range! Just ask for it!
In our Shop, you can buy both Sets (Tea set for six persons) and Unique Herend porcelain items (a Dessert plate). It is always up to our customers what they really need. Of course if you buy a Herend Set, you will receive our additional gifts as well from Vienna – with Love 🙂
We have Life long replacement warranty to all the Herend products you bought in our shop! For customers buying a set for 6 persons, there is an additional replacement offer. For further details, contact us!
Many of our customers has their Credit or Debit card rejected. This is usually a limitation by their Bank. Please contact your bank whether:
- Your Card has a daily limit.
- Your Card cannot be used outside of your country!
The second case is usually less known. Workaround tip: Use the PayPal option to pay the product you have selected.
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