Delivery is key for us
If you order a Herend porcelain, we’ll order it ASAP. Remember, Herend fine china is hand-made! Your freshly made porcelain will be delivered in 2-4 months.
Your order will arrive in 1-1.5 weeks (if it’s on stock). In this case Your items will be posted in the next morning of your order.
Our delivery includes not only the transport, but the packaging and secure wrapping, insurance and the certificates as well. Cost of the delivery is EURO 39 for each order.
The Herend Austria Truck always delivers
One box usually weights about 7-10 kg, and we’ll assign a value to it if needed.
(If it’s important, ask for smaller packages.)
We’ll do all the necessary inspecting and checking several times (and then some more), then we’ll seal the box. After the sealing, the package arrives to you without being opened.
Check out the demonstration video of the security packing we recorded at the Packing room – Manufactory of Herend.
We wrap the items in 6-8 layers of extremely soft tissue paper, then we add several layers of bubble wrap. The safely prepared porcelains are put in a 3 layer box, the space is filled with soft papers.
The box is heat and impact resistant by itself, but we add additional shock resistant layers to the box to ensure maximum safety. Then we put this box into another heat and shock resistant box (which is also 3 layered).
Only the most experienced professionals of Herend Porcelain Manufactory can package your order as the packaging process itself is inspected and supervised. You’ll receive the waybill data and other information (e-mails, SMS).
The package is virtually unbreakable when we finally post your order. But if your porcelains do not arrive in perfectly mint condition in our safe package, then we’ll send you new and perfect pieces again – free of charge of course. In this case you need to take a photo immediately and send it to us!
How Order and Shipping work?
You chose the Herend Set you like
You know which set you really want to have. Still have some questions about it…
Contact us via Mail or Phone
We are awaiting your questions! If you need additional photos, information, or a special price for a special composition, Tell us!
When you are okay with the Set, we’ll send you the Invoice
We create an invoice and send it to you.
As the transfer has arrived, we’ll order immediately Your set
You can pay with Bank Transfer, or through PayPal, using your VISA or MASTER Card, Discover or AMEX. You do not need to have a Paypal account for this! Of course as soon as we have received the ammount, we will ship your Porcelain items immediately.
Shipping your Herend in Security packing
For more details check out below how packing works. Beside the extra secure packing, we have insurance for every package by Lloyd’s London All-Risk-Insurance via the mediation of Barhta & Partner Global Fine Art Risk Management. We are proud to say that Every customer received his Herend Securely.
During Shipping …
We inform you where the package is, when it is expected. We send you e-mails, SMS status messages.
You Receive your wished Herend Porcelains!
Now you can use your precious Herend Porcelain the “White Gold” any time! We are always happy to receive messages how you like your new set.
Our Customers from around the world
Some messages from our customers who received their Herend Package.
Everything was great! I love everything! The bracelets are fabulous! I definitely will be ordering a few more of those! Thanks again, Sharon
Everything is alright and gorgeous ceramics with third Herend package. We are look at the Herend every morning. They must be a work of art *^^* When I met my friends, co-works and mom's friends, we always introduce your kindness
Ms. Agnes Szegszardy-Sari I was last days out of Opole, but package was very fast in our office, OK. Thank you. To the next visit in Vienna Stanislaw S. - PBG Tea set - Animal figurines - Polland
Hello- we recieved our beautiful vases and thank you so much for the flowers! Sincerely, Andrew and Stephanie L. - VBO Vases - USA
I really thank you for your consideration. Herend not only the best porcelain but also the best company. thank you. Ms. J. W. L. - South Korea - VBO Set
Sehr geehrte Frau Szegszardy, Natürlich werde ich Ihre Firma weiterempfehlen. Ich bin mit Ihrem Service sehr zufrieden. Vielen Dank! Gabriele K.
Dear Mr Imre Turi, I'm happy to tell you that you succeeded to ship all packages before Xmas! They both have been delivered as estimated, the first on Thursday and the second today.Thank you very much for your help, It has been a real pleasure to make deals with you. Kind regards, and best wishes of a merry Xmas and a happy new year, A. O.
Of course you can use my words with my name on your website. I can't help saying your service is "first class" indeed and, most of all, my wife was really happy with the gift! So, give my thanks to the whole team in Herend Austria for the good job together with the best wishes of a great 2015. Kind regards, Angelo Oliva
Dear Mr and Mrs Turi, This is to let you know that the package has been delivered yesterday evening. Everything is in perfect state and the set is absolutely beautiful. We are delighted to have it and are looking forward to having friends for tea soon. I am sure they will want a Herend set too, and we will then direct them to you! Many many thanks and best wishes for the New Year! Kind regards from Paris Pierre S.
I would like to inform you that yesterday on 09.12.14 our 2 packages of Herend Porcelain arrived. Every piece was in perfect condition. Thank you once again for your cooperation.
Dear Ms. Agnes Szegszardy-Sari, We have received the package, everything arrived safe and sound. Special thanks for the candies, "Mozart" is our family's favourite candies. These ones were particularly good, we had not tasted nothing like this before. We would also like to buy a cofee set but, unfortunately, because of contemporary economic situation, the devalorisation of rubble has happened and now it costs much more than it used to, so for we are taking a pause for now. BR,
I hope you are keeping well! I am extremely sorry for delay in my mail. We had been traveling for a few days hence did not get a chance to mail you. The package reached us 2 weeks ago. It came in a perfect condition. The Packaging was full proof and we were extremely delighted to receive it. Thankyou so much for everything. We love your products and in the future we hope to add more to our little collection. Thankyou again! do take care. 🙂 Regards, Shivani L.